Ballet is a U.S. company that provides simple and secure cryptocurrency storage solutions for the global mainstream market. Ballet’s flagship product - the REAL Series cryptocurrency wallet - is our solution to make cryptocurrency easy for everyone. It offers a simple and elegant user experience that allows new crypto users to break through the adoption bottleneck.

We believe that global mainstream adoption of cryptocurrency requires an easy, safe and reliable way for people to store and manage their own crypto. Our fundamental design requirement for every Ballet product is to make it the best of class in ease-of-use.

Chief Customer Service (Las Vegas, USA)
Job Description and Responsibilities
  • Trouble shooting and resolving customer issues across multiple channels.
  • Provide technical support to customers regarding software issues.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
Qualifications and Skills
  • 1+ years of experience in a front-line customer support role with a Bachelor's degree.
  • Bilingual in Chinese and English.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills.
  • Excellent empathy, active listening, and resiliency skills.
  • Strong attention to detail and time management skills.
  • Crypto knowledge is a plus.
Back-End Development Engineer (Shanghai, China)
Job Description and Responsibilities
  • Responsible for API design, development, optimization and maintenance of back-end services.
  • In-depth study of the codes and operating principles of mainstream digital assets.
  • Participate in daily development requirements review, product function design, transform design and product requirements into high-quality code.
  • Participate in the design, implementation and optimization of the back-end service infrastructure.
Qualifications and Skills
  • Bachelor degree or above in computer related majors.
  • 3+ years of back-end development experience.
  • Familiar with one or more programming languages ​​such as Python/Golang/C++/Java, with solid programming skills, a good data structure, and algorithm foundation.
  • Familiar with common components such as PostgreSQL, Redis, MQ, Docker, and understand the basic principles.
  • Understanding architecture design ideas such as service-oriented, asynchronous, high-availability, and scalability, and experience in K8S construction and use is preferred.
  • Familiar with the principles of mainstream public chains such as Bitcoin and Ethereum, and experience in cryptography, encryption algorithms and network security is preferred.
  • Good coding habits and development document writing habits, pay attention to the maintainability of the code.
  • Have a strong sense of responsibility, communication skills and the ability to receive feedback.
iOS Mobile Development Engineer (Shanghai, China)
Job Description and Responsibilities
  • Use the Dart language and Flutter framework to collaborate with the team to develop a fully functional app.
  • Use Swift language to complete the development of iOS native-level functions.
  • Compile or translate related algorithms for cryptocurrency wallets.
  • Write unit tests, maintain and test app code.
  • Participate in the review of app requirements and product design function.
Qualifications and Skills
  • Minimum education requirement of Bachelor’s degree or higher in computer related majors.
  • At Least 3 years of iOS development experience. Bonus points for those with Flutter project development experience.
  • Proficient in English.
  • Good coding and code-commenting habits with special attention to the maintainability of the code.
  • Enthusiasm for entrepreneurship and teamwork capability.
Bonus Points
  • Familiar with Flutter development framework.
  • Familiar with Blockchain.
  • Familiar with Cryptocurrency wallet related algorithms.
  • Experienced in Native iOS development.
Head of Mobile Development (Shanghai, China)
Job Description and Responsibilities
  • Lead the mobile development team in the development of App based products.
  • Use Dart language and Flutter framework to develop the App with the team.
  • Maintain and develop new features on the app to be compatible with Android and iOS.
  • Compile algorithms related to cryptocurrencies.
  • Analyze and direct App design function.
Qualifications and Skills
  • Minimum education requirement of Bachelor’s degree or higher in computer related majors.
  • More than 3 years of working experience in the blockchain field; familiar with cryptocurrency wallet related programming.
  • More than 5 years of experience developing iOS or Android apps or projects.
  • Familiar with project development based on the Flutter framework.
  • Proficiency in reading and writing English; fluent oral English is a plus.
  • Familiar with the SCRUM development model; experience in organizing a team for efficient development.
  • Good coding and code-commenting habits with special attention to the maintainability of the code.
  • A passion for entrepreneurship.
Web Developer (Shanghai, China)
Job Description and Responsibilities
  • Collaborate with the team to develop front-end projects such as official websites and desktop apps.
  • Compile algorithms related to cryptocurrency.
  • Write unit tests, maintain and test code.
  • Participate in the review of product requirements and product design function.
Qualifications and Skills
  • Minimum education requirement of Bachelor’s degree or higher in computer related major.
  • Over 3 years of front-end development experience.
  • Familiar with CSS and HTML.
  • Proficiency with React or a UI framework such as Ant Design.
  • Familiar with Electron framework.
  • Good coding and code-commenting habits with special attention to the maintainability of the code.
  • Have a high enthusiasm for entrepreneurship, understand the blockchain industry, and be good at teamwork.
  • Proficiency in English speaking ability will be a plus.
Overseas Market Operations Manager (Las Vegas, USA)
Job Description and Responsibilities
  • Responsible for the operation, maintenance, and user growth of overseas social platforms such as Twitter, Telegram, and Medium.
  • Responsible for the international operation and promotion of the company; formulate growth strategies and activities.
  • Responsible for the company’s overseas network of KOL, ambassadors, strategic partners, etc.
  • Depending on the company’s needs, be responsible for the planning and writing of publicity content in English or to translate said content between Chinese and English.
  • Establish an international social media presence and community for the company.
Qualifications and Skills
  • Excellent English speaking, reading and writing skills.
  • More than 2 years of overseas experience working in blockchain project.
  • Operations experience with Telegram, Twitter, Medium and other social media channels is a bonus.
  • Familiar with international methods, thinking and be able to set strategic priorities.
  • Advanced understanding of the blockchain market and be able to recognize its flash-points in order to better plan promotional activities. Be able to plan and execute these activities independently.
  • Have good communication and execution skills, have a strong sense of responsibility, and have a proactive methodology.
  • Bonus points if you are a native speaker in English or a current/former long-term resident of an English speaking country.
Product Marketing Manager (Las Vegas, USA)
Job Description and Responsibilities
  • Build on product messaging that sets new products apart from others in the market to give them a unique selling point.
  • Communicate the vision and value of new products to the sales team and develop sales tools that facilitate the selling process.
  • Plan and participate in the launch of new services and products which involve several different departments.
  • Brief the press and PR teams about new products.
  • Take part in presentations.
  • Obtain insights into customers’ usage of current products, untapped opportunities and buyer personas, through interviews, surveys and sales data.
  • Use market research data to establish product pricing.
  • Create content such as case studies, videos, website copy and blog posts.
  • Research competitor offerings.
Qualifications and Skills
  • Bachelor’s degree, preferably in marketing, communication or related field.
  • 1-3 year’s experience in product marketing.
  • Working knowledge of web analytics tools. (e.g. Google Analytics)
  • Demonstrated experience with product launch, marketing analysis and tactics. (e.g. campaigns)
  • Background in design and copywriting is a plus.
Public Relations Manager (Las Vegas, USA)
Job Description and Responsibilities
  • Develop media relations strategy, seeking high-level placements in mainstream and industry news media, and developing and maintaining relationships with reporters.
  • Assist in developing a marketing communications plan including strategy, goals, budget and tactics.
  • Manage media inquiries and interview requests.
  • Create content for press releases, byline articles and keynote presentations.
  • Monitor, analyze and communicate PR results on a quarterly basis.
  • Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
  • Maintain a keen understanding of industry trends affecting customers and make appropriate recommendations regarding communication strategy surrounding them.
Qualifications and Skills
  • At least five years' work experience in public relations.
  • Proven track record designing and executing successful public relations campaigns at both local and national level.
  • Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews.
  • Exceptional writing and editing skills.
  • BA/MA degree in marketing, advertising, communications or a related discipline.
Social Media Manager (Las Vegas, USA)
Job Description and Responsibilities
  • Plan, execute, and evaluate all marketing activities on social media aiming to build the brand awareness, and move deals in the funnel.
  • Develop demand generation strategies that drive thought leadership, enhance website conversions, marketing campaigns, and pipeline momentum.
  • Write a variety of content assets, including guides, case studies, blog posts, landing pages, sponsored content, and marketing emails, tailor/translate for each account and country.
  • Collaborate closely with our Go-to-market, Demand Generation, Performance, Sales, and Content teams to identify new campaign, content and distribution opportunities.
  • Track results and performance of content marketing activities to inform which touchpoints and tactics are the best performing and have the biggest influence on the sales cycle.
Qualifications and Skills
  • Metrics driven - Ability to identify when different tactics are working and when they aren't and the ability to analyze performance, call out patterns, and iterate your strategy.
  • Native English is mandatory, native or advanced Mandarin is preferred.
  • Ability to stay on top of trends and insights across the US and global market.
  • Ability to work with third party vendors, including agencies, market intelligence resources and more.
  • Strong collaboration – ability to build relationships at all levels of the organization and within the Global Marketing team; a fundamental understanding of the role of transparency and teamwork.
  • Strong innovation and creativity is a MUST.
  • Love what you're doing. Excited by new challenges and thinking outside of the box.
  • Deep experience with localized social media, paid media, advertising, branded content, and search engine marketing channels.
What Else Would We Like to See?
  • Experience with data analytics and Google Analytics.
  • Results-driven.
  • Attentive to detail.
  • Team player mindset.
  • Ability to quickly adapt to changes.
  • Knowledge of the Crypto industry will be a plus.
Product Development Assistant (Las Vegas, USA)
Job Description and Responsibilities
  • Responsible for placing orders and packaging items to ensure on-time delivery.
  • Responsible for the timeliness of product packaging data statistics, procurement information sorting, follow-up, etc.
  • Responsible for product production form records, verification, etc.
  • Communication and coordination with related departments.
Qualifications and Skills
  • Highly preferred Bachelor degree with science and engineering.
  • Proficient in English, with studying abroad experience is preferred.
  • Proficient in using office software tools.
  • Serious and responsible work, good at communication, strong initiative and learning ability, independent thinking and problem-solving ability with strong anti-pressure ability.
Senior Director of Operations (Las Vegas, USA)
Job Description and Responsibilities
  • Responsible for the overall operation and management of the office in LasVegas.
  • Daily internal operation and management.
  • Production, logistics and warehouse management to ensure that all indicators are effectively implemented in the company.
  • Operation and control of each sales channel, responsible for sales performance.
  • Comprehensively supervise the work of each department to ensure that the work of the department is carried out efficiently.
  • At least 4 years or above management experience.
  • Possess strong leadership, communication, coordination skills and management skills.
  • Liaise with major customers and commercial resources of all parties to promote in-depth cooperation.
  • Responsible for improving the management system and building a high-level management team.
Qualifications and Skills
  • Bachelor degree or above, unlimited major.
  • More than 8 years of work experience in cross-border e-commerce companies, and more than 2 years of work experience in the industrial products industry.
  • At least 4 years or above management experience.
  • Possess strong leadership, communication and coordination skills and management skills.
  • Excellent business awareness and logical thinking ability, those with brand incubation experience are preferred.
  • Entrepreneurial spirit, down-to-earth and strong heart.
Bonus Points
  • Work experience in a cross-border e-commerce company.
NFT Project Director (Las Vegas, USA)
Job Description and Responsibilities
  • Develop and implement a strategy for the company to enter the NFT space.
  • Responsible for all things related to NFT projects within the company including but not limited to daily tasks, team management and evaluations.
  • Regularly communicate with the team, adjusting the direction of the NFT department according to market and industry dynamics.
  • Expand and maintain various business relationships, especially B2B partners in all industries, including those not within the crypto space.
Qualifications and Skills
  • Minimum education level of Bachelor's degree or above.
  • Fluent in English is a must.
  • At least 1 year of experience working on a NFT related project.
  • Over 5 years of business development experience.
  • Have entrepreneurial and start-up company experience, also interested in blockchain and industry insights.
  • High learning ability, good communication skills, critical thinking, sense of responsibility, self-drive, cooperative spirit.
  • Experience in developing a project from 0 to 1; have experience with multi-department cross coordination of said project, from software, hardware, design, marketing and sales departments.
Product Director (Las Vegas, USA)
Job Description and Responsibilities
  • Oversee the design, maintenance, continued development of website, and desktop applications.
  • Conduct regular performance analysis and adjust the direction of the product is required.
  • Coordinate with multiple different departments, especially designers and developers, in order to drive product goals.
Qualifications and Skills
  • Minimum education level of Bachelor’s Degree.
  • At least 5 years of work experience in a Tech company.
  • Capable of logical decision making and strong results-oriented work ethic.
  • Good communication ability and cooperative skills.
  • Work experience at a well established Tech company is a plus.
Product Marketing Assistant (Las Vegas, USA)
Job Description and Responsibilities
  • Work in a global cross-functional team with hardware and software engineering, industrial and product design, marketing communications, and public relations through the complete product development lifecycle.
  • Evaluate new technologies and make recommendations for future products. Collect global customer, developer, and partner requirements for future product development.
  • Manage trade-offs involving features, schedule, line positioning, and lifecycle management.
  • Discern new product development opportunities while contributing to the development of the overall Ballet product strategy.
  • Possess expert knowledge of competitive and 3rd party products.
  • Communicate and position the product in relation to other products and the competition.
  • Define product positioning and key product messages.
  • Work with marketing communications and PR on the development of product launch activities, press releases, and marketing materials.
  • Closely follow emerging technology and recommend how products will fit into those emerging trends.
Qualifications and Skills
  • Bachelor's degree with 1 year working experience.
  • Experience working closely with cross-functional teams from a product development perspective.
  • Requires strong oral and written communication skills.
  • Successful track record formulating product messaging and creating outbound marketing.
  • A self-starter who is dedicated and demonstrates creative and critical thinking abilities.
  • The ability to handle multiple projects and thrive in a very dynamic environment.
  • Results-oriented, upbeat and focused with a strong passion to learn and succeed.
  • Cryptocurrency industry experience will be a plus.
Overseas Sales (Las Vegas, USA)
Job Description and Responsibilities
  • Growing and expanding the company’s business within the relative overseas countries and areas.
  • Responsible for the implementation of regional sales strategies in different countries and increasing market share.
  • Generating sales leads that turn into potential customers.
  • Expand the dealer market in different countries.
Qualifications and skills
  • Excellent English communication skills.
  • Work experience in digital currency and financial industry.
  • Customer resources, experience in successful sales projects will be considered a strong advantage.
  • Strong market sensitivity and communication skills, excellent customer management capabilities.
  • Strong customer service and presentation skills and negotiation skills.
  • With good character, positive attitude, good team- working spirit and strong execution.